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Outcome based operations support

At QOP Nursing, we deliver defined, verifiable operational outcomes; not headcount, shifts, or generic “support”. Facilities use us to remove recurring administrative and operational work from internal teams without hiring, managing, or scaling additional staff. Our focus is on predictable execution with clear completion rules, so payment is tied to finished work rather than time, seats, or generalized effort.

QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,

A model built around defined outcomes

QOP Nursing utilizes outcome-based operations support, where billing is linked to completed, verifiable work under agreed definitions. It starts with a discovery call to confirm which services matter most and what “done” looks like for your team. We then synchronize these standards with your systems, ensuring seamless workflow transitions. For non-standardizable tasks, we offer a traditional monthly model with a dedicated full-time specialist.

QOP Nursing manages the technical documentation required to protect your revenue flow. From MDS data gathering for skilled nursing to Utilization Review (UR) updates for hospitals, our team ensures clinical notes consistently align with payer requirements. We specialize in "administrative hygiene"—the rigorous organization of records that prevents claim denials and audit flags—without handling client funds, bank accounts, or direct payments.

QOP Nursing coordinates day-to-day staffing schedules, including schedule updates, shift changes, and coverage tracking. We document every change and escalate when approvals are needed, keeping logs consistent and visible. This helps leadership see coverage gaps without touching payroll or approvals outside scope.

QOP Nursing streamlines admissions by coordinating intake materials, monitoring referrals, following up on missing details, and guiding transitions. Each step is meticulously recorded, and clinically critical matters are escalated. This keeps workflows seamless and provides your team with a clear overview of progress, distinguishing completed tasks from those awaiting action.

Our team manages ongoing report generation and submission tasks, thoroughly collecting necessary data, organizing documents, and preserving a detailed audit log. We ensure all materials are audit-ready and compliant, streamlining verification processes. Additionally, we segregate MDS-related tasks to prevent duplication and maintain workflow efficiency.

QOP Nursing processes procurement requests, updates inventory logs, and prepares operational reports. We keep this work distinct from payment execution or accounting reconciliation. Leaders gain visibility into supply operations with completed documentation for each step.

We oversee non-clinical inbound messages, updates, routing, and grievance logging, with all actions documented. We escalate anything that requires clinical judgment and ensure admissions-related communications are routed to the correct operational team. Leaders get clear visibility into completed and pending requests.

You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Nursing.

If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.

What exactly do you deliver?

QOP Nursing runs clearly scoped operational services where “done” is defined upfront. Delivery is measured on completed outcomes, not hours, seats, or general activity.

How do we decide what services to start with?

We start with a discovery call, then prioritize the services creating the most operational load or highest compliance risk for your facility, as long as they can be defined with clear completion rules. QOP Nursing only takes on services that can be executed consistently and documented reliably.

How does work enter the workflow?

Intake depends on the service. Work can enter through system triggers, scheduled batches, shared queues, or an agreed handoff process with your team. The method is defined per service to ensure consistent flow.

Do you work in our systems or your systems?

Either method works, depending on what keeps delivery clean and auditable. Sometimes QOP Nursing operates directly in your tools, sometimes we use ours, and sometimes we connect both to maintain workflow alignment.

How do you define what counts as “complete”?

Each service is broken into outcome types with written completion rules. Required evidence—such as confirmations, status changes, record updates, or log notes—is defined upfront for clarity and auditability.

How does pricing work?

Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most facilities use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. Items that exceed the included amount are billed at the same unit price. Tasks that are out of scope or blocked are not counted as completed outcomes.

What does onboarding look like?

QOP Nursing aligns on scope and outcomes, confirms the intake method, sets up required tooling or integrations, then runs a short ramp to validate that completion rules match real day-to-day work. After that, delivery runs in steady state using the same definitions and rules.